Last updated: 25 June 2026
These Terms of Service (“Terms”) govern your use of the GetMyPass website and booking service, operated by Primeoutcome Group Limited, trading as GetMyPass, registered in England and Wales, company number 17176839, registered office 66 Paul Street, London, EC2A 4NA (“GetMyPass”, “we”, “us”, “our”).
These Terms form a contract between you and us when you place a booking. You will be asked to confirm that you have read and accepted these Terms at the point of booking, before any payment is taken. Please read them carefully and keep a copy – we will also send you a copy with your booking confirmation.
Nothing in these Terms affects your statutory rights as a consumer. Where any term conflicts with a right you have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other consumer protection law, your statutory right prevails.
1. About GetMyPass and what we do
GetMyPass is a booking and arrangement service. We arrange intensive driving courses for you with independent, DVSA-registered driving instructors, and we help you identify practical driving-test dates that may be available earlier than standard waiting times.
The driving lessons themselves are delivered by the independent instructor assigned to you, who is responsible for the tuition. Our own service to you is the arrangement, co-ordination and support described in these Terms, which we will carry out with reasonable care and skill.
Practical driving tests. We help you find and identify an early practical test date where one is available. We do not book your DVSA practical driving test on your behalf, and we do not guarantee a test date. In accordance with DVSA rules in force from 12 May 2026, practical test bookings are made with the DVSA directly by you, or by another person permitted by the DVSA to do so on your behalf. Any reference anywhere on our website to a test being “included” means we will help you identify and arrange a course around an available test date – it does not mean we book the test for you.
We do not guarantee that you will pass. The result of any practical test is decided solely by the DVSA examiner on the day.
2. Bookings, pricing and payment
2.1 Price transparency. The total price you will pay – including any arrangement fee and any course fees, and how each is made up – is shown to you in full before you confirm your booking and before any payment is taken. We do not add mandatory fees later in the process.
2.2 What your payment covers, and who you pay. Your course involves two types of cost: our arrangement fee, which is GetMyPass’s charge for arranging and co-ordinating your course and helping you identify an early practical test date; and course fees, which pay for the driving tuition delivered by your instructor. The amount of each depends on the course package and any optional extras you choose, so the exact figures and the total price are shown to you in full before you confirm your booking. You pay GetMyPass a booking deposit at the point of booking; this deposit is our arrangement fee and is the only payment you make to GetMyPass. You pay the course fees for your tuition directly to your instructor, as arranged with them. Your booking confirmation sets out the deposit you have paid to us and the course fees payable to your instructor.
2.3 Confirmation. A booking is confirmed once we have received your deposit and sent you a written booking confirmation. The booking confirmation, together with these Terms, is the durable-medium record of your contract with us.
2.4 Payment processing. Your deposit is processed securely by Stripe. We do not store your full card details.
3. Your cancellation rights and refunds
3.1 Your 14-day cooling-off right. Because you book with us online, you have a legal right under the Consumer Contracts Regulations 2013 to cancel within 14 days of placing your booking, for any reason. To cancel, tell us in writing within that period at info@getmypass.co.uk (you may use the model cancellation form provided with your confirmation, but you do not have to). If you cancel under this right before we have started arranging your course, we refund your deposit in full within 14 days.
3.2 Asking us to start sooner. If you want us to begin arranging your course and allocating an instructor before your 14-day cooling-off period ends – for example so you can be allocated and start sooner – we will ask you to request this expressly and to acknowledge that you will lose your right to cancel once we have finished arranging your course. Once we have allocated a suitable instructor to you, our arrangement service has been performed in full, the cooling-off cancellation right no longer applies, and your deposit is non-refundable. If you cancel after asking us to start but before we have allocated an instructor, you may do so, but we may keep a proportionate amount of your deposit to cover the arrangement work already carried out, and we refund the balance within 14 days.
3.3 Refund of your deposit in other cases. After the cooling-off period (or once you have asked us to start early under clause 3.2), your deposit is non-refundable, because it pays for arrangement work we carry out, except as follows. If we are unable to allocate a suitable instructor for your course – whether initially or as a replacement – after three allocation attempts, we will refund your deposit in full. Any other refund of your deposit is at our discretion and assessed on a case-by-case basis: because courses vary in complexity, we keep a flexible approach and will consider your individual circumstances. Nothing in this clause affects your statutory rights or your cooling-off right in clause 3.1.
3.4 If your instructor becomes unavailable. If an instructor we have allocated becomes unavailable, we may arrange a replacement at our discretion. There is no fixed timescale for reallocation, and we will keep you informed. If we are unable to allocate a suitable replacement after three attempts, we will refund your deposit in full (see clause 3.3).
3.5 Course fees. You pay course fees for your tuition directly to your instructor. Any refund of course fees is a matter between you and your instructor, subject to your statutory rights in respect of the tuition they provide.
3.6 Changes to a confirmed booking. Any changes you ask us to make to a confirmed booking must be requested in writing to info@getmypass.co.uk and are subject to instructor and test-date availability.
4. Your instructor
4.1 Your lessons are delivered by an independent, DVSA-registered driving instructor under the tuition arrangements we put in place for you. We will provide your instructor’s contact details once your booking is confirmed.
4.2 We select instructors who are, at the time of assignment, registered with the DVSA, and we take reasonable steps to satisfy ourselves of this. We carry out our own arrangement service with reasonable care and skill, as required by the Consumer Rights Act 2015.
4.3 Beyond our own arrangement service, the day-to-day delivery, teaching method and conduct of lessons is the responsibility of the independent instructor. Nothing in this clause excludes or limits any liability we have under the Consumer Rights Act 2015 for the service we ourselves supply, or any other liability that cannot be excluded by law.
5. Our liability
5.1 Subject to clause 5.3, our total liability to you in connection with any booking is limited to the total amount you have paid to GetMyPass for that booking – that is, the deposit you paid to us for our arrangement service. Course fees for your tuition are paid by you directly to your instructor, are not paid to us, and so are not part of this amount. This clause does not affect your statutory rights (see clause 5.3).
5.2 Subject to clause 5.3, we are not liable for losses that are not a foreseeable result of our breach, or for business losses (this service is supplied to you as a consumer for personal use).
5.3 Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- breach of the terms implied by the Consumer Rights Act 2015 that cannot lawfully be excluded; or
- any other liability that cannot be excluded or limited under the law of the part of the UK where you live.
6. Complaints and dispute resolution
6.1 How to complain. If something goes wrong, contact us at info@getmypass.co.uk with your booking reference. We will acknowledge your complaint within 7 days of receiving it, and we will aim to give you a full response within 14 days. If your complaint is complex and we need more time to investigate it properly, we will tell you and give you a revised timeframe.
6.2 Alternative dispute resolution. If we cannot resolve your complaint through the procedure above, you may be entitled to refer it to alternative dispute resolution. We do not currently subscribe to an alternative dispute resolution scheme. If we cannot resolve your complaint, you can seek free guidance from Citizens Advice (citizensadvice.org.uk) or pursue your statutory rights through the courts.
6.3 Raising a complaint does not remove your statutory rights or your right to take court action.
7. Payments, chargebacks and acceptance
7.1 Our arrangement service is treated as delivered once we have allocated an instructor and provided the test-date support described in clause 1. Your driving tuition is treated as delivered as lessons are completed by your instructor.
7.2 If you believe a service has not been delivered, please use the complaints procedure in clause 6 first, so we have the opportunity to put things right. Initiating a card chargeback does not affect your statutory rights, but where a chargeback is made for a service we can evidence was delivered, we reserve the right to provide that evidence to the card provider and to recover sums properly owed to us.
8. Changes to these Terms
We may update these Terms from time to time. Any change applies only to bookings made after the updated Terms are published – it does not change the Terms of a booking you have already confirmed. The current version, with its “last updated” date, is always published on this page.
9. General
9.1 Severance. If any provision of these Terms is found to be unenforceable, the rest remain in full force.
9.2 Third-party rights. A person who is not a party to your contract with us has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.
9.3 Governing law and where you can bring proceedings. These Terms are governed by the law of England and Wales. You can bring proceedings in respect of these Terms in the courts of England and Wales; if you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the UK where you live, and the law of that part may apply to the extent your consumer rights require.
9.4 Notices. Any formal notice to us must be sent to info@getmypass.co.uk or to Primeoutcome Group Limited, 66 Paul Street, London, EC2A 4NA. This is the single correct address for notices, regardless of any other contact details shown elsewhere on the site.
10. Contact
Primeoutcome Group Limited, trading as GetMyPass, 66 Paul Street, London, England, EC2A 4NA.
Email: info@getmypass.co.uk
Phone: 0204 652 3179
Company number 17176839, registered in England and Wales.